Monday-Friday
We do our best to process and ship all orders within 72 hours of receipt.
Most times they are shipped sooner.
Orders will be shipped Priority Mail, Ground UPS, FedEx Home Delivery
Service or Regular Mail Service. Orders containing our Stencil Adhesive
Spray or Ink Cartridges can only be shipped UPS Ground service or
FedEx Home Delivery Service. Please allow
7-10 business days from the time of order for delivery. Some custom
lettering stencil orders or custom graphic stencil orders may take
longer. If you place your order online, you will automatically be
emailed an order confirmation, when we receive your order. When your
order ships, you will be emailed a shipping confirmation with tracking
link. This link will allow you to check the location and delivery
status/date of your order through UPS, FedEx, or USPS. If you would
like to receive your items sooner than 7-10 days, please review our
shipping and handling table or call customer service to discuss alternate
shipping options.
Note: If you would like to request 2nd Day, please
select this option in our secure shopping cart or call us at 800-334-1776
- *PLEASE NOTE: 2nd Day or Next Day Air is only guaranteed from the
time the product departs from our warehouse which can be up to 48
hours (during normal business hours Monday - Friday) from the time
the order is placed. If you would like overnight shipping please call
for a quote.
| |
**We
encourage ground shipping.**
**We cannot ship Next Day and 2nd Day to P.O. Boxes.**
Shipping
to Alaska, Hawaii, Puerto Rico, APO/FPO Adresses
Orders are sent via US Mail for $11.00 to AK and HI. Puerto
Rico and APO/FPO addresses are charged $7.50. Please allow
two additional days (from ground shipping schedule) for
delivery.
100%
Satisfaction Guaranteed
We are confident that our merchandise is high quality. We
guarantee all products to be free from manufacturing defects.
Should this occur, please call 800-334-1776 ext. 0 and we
will gladly replace the item or refund the cost of them. |
| Order
Total |
Shipping
and Handling |
| |
Ground |
UPS
2nd Day |
UPS
Next Day |
| Up
to $9.99 |
$7.50 |
$13.50 |
call
for quote |
| $10.00
to $24.99 |
$7.50 |
$15.00 |
call
for quote |
| $25.00
to $49.99 |
$7.50 |
$17.50 |
call
for quote |
| $50.00
to $74.99 |
$7.50 |
$21.75 |
call
for quote |
| $75.00
to $98.99 |
$7.50 |
$24.00 |
call
for quote |
| $99.00
to $149.99 |
Free |
24%
of item total |
call
for quote |
| $150
or more |
Free |
27%
of item total |
call
for quote |
Return
Policy
Please inspect your package immediately upon receipt. If your stencil
is damaged please let us know so we can send you a replacement. If
you wish to return your damaged stencil, then return the (originally
shipped) damaged stencil within 15 days and you will receive a full
refund. All other returns of unopened (stocked*) stencils are subject
to a 15% restocking and processing charge. If a stencil has been used,
no refund will be given. *NOTE: If your stencil was a custom
cut or re-size there are no refunds of any kind. As soon as you
place your custom order our design team starts working on your custom
stencil. Therefore, there are no returns on custom cut stencils.
If your custom cut stencil is defective in any way, we will promptly
ship you a new one at no charge.
Shipping charges are not refundable except in the case of damaged
merchandise.
Please call 1-800-334-1776 to receive a Return Merchandise Authorization
number. All returns must be clearly marked with the RMA Number and
returned in their original packaging within 7 business days of receiving
your Return Merchandise Authorization number. Returns of any kind
without a RMA number and not received within 7 business days will
not be accepted! Credit/refunds will be processed within 30 days
of receiving merchandise.
Please reference your name and invoice number so we can refund your
account.
If you will be returning your order, we kindly ask that you follow
these simple instructions.
- Call
800-334-1776 ext. 0 to let us know you will be returning a product.
(Please, have your invoice number available.)
- All
merchandise must be returned in the same shipping carton or
one of equal size.
- Ship
the return with a method that can provide you with a proof of
delivery.
- For
stencils: Be sure not to fold, or crush mylar. If the stencils
are returned damaged we may not be able to issue a refund. For
Paint: Be sure to pad paint properly so jars don't break or
open during shipping.
- We
do not refund for used merchandise unless it is defective.
International
Orders
There is a $50.00 minimum for any order shipping outside the USA.
(TOP)
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