Orders will be shipped via UPS Ground, USPS Priority Mail or your choice of UPS 2nd Day/Next Day Air. Please allow 3-10 business days from the time of order for delivery (some orders may take longer depending on manufacturing time and final delivery location). Orders containing our aerosol products or ink cartridges can only be shipped UPS Ground service.
Some custom lettering stencil orders or custom graphic stencil orders may take longer due to the proof signing process. If you place your order online, you will automatically be emailed an order confirmation when we receive your order. When your order ships, you will be emailed a shipping confirmation with a tracking link. This link will allow you to check the location and delivery status/date of your order through UPS or the USPS. If you would like to receive your items sooner than 3-10 business days, please call customer service at 800-334-1776 to discuss alternate shipping options and processing times - an expedited production fee may apply.

Note: If you would like to request overnight or 2nd Day shipping, please call us at 800-334-1776 - *PLEASE NOTE: 2nd Day or Next Day Air is only guaranteed from the time the product departs from our warehouse which can be up to 3 business days (during normal business hours Monday - Friday) from the time the order is placed, with the exception of custom stencils. The customer may call and request expedited production and processing if they need it to go the same day or the next day; however, an expedited production fee may apply in addition to expedited shipping fees.

Return Policy
Please inspect your package immediately upon receipt. For all returns, you must call 1-800-334-1776 to receive a Return Merchandise Authorization number. All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number. Returns of any kind without a RMA number and not received within 7 business days will not be accepted. Credit/refunds will be processed as quickly as possible after we have received returned merchandise; you will receive an email receipt of your credit/refund.

All returns of unopened (stocked*) products must be returned within 30 days of the order date and are subject to a 15% restocking and processing charge. Please DO NOT refuse your shipment. if you refuse your shipment, then you will be charged a return shipping fee in addtiion to the 15% restocking fee.

EXCLUSIONS: Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Shipping charges are non-refundable.

DAMAGED MERCHANDISE: If your stencil is damaged you must call us for instructions immediately at 800-334-1776. Do not throw away any of your packaging or merchandise.


* If your stencil was custom cut, re-sized, or if it is a production stencil, there are no refunds. As soon as you place your custom order, our design team starts working on your custom stencil. Therefore, there are no returns on custom cut stencils.

Please reference your name and sales receipt number so we can issue a refund to your account.
If you will be returning your order, we kindly ask that you follow these simple instructions:

1. Call 800-334-1776 ext. 501 to let us know you will be returning merchandise (within 30 days of purchase). Please, have your sales receipt number available.
2. All merchandise must be returned in the same shipping carton or one of equal size (We do not refund for shipping).
3. Include a copy of your sales receipt with a notation of your RMA number inside of the package.
4. Ship the return with a method that can provide you with a proof of delivery.
5. Be sure not to fold, or crush mylar stencils. If the stencils are returned damaged we may not be able to issue a refund. Also, be sure to pad paints properly so jars don't break or open during shipping.
6. Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Shipping charges are non-refundable.