Order
Processing
Our normal business hours are Monday-Friday, 8:00 a.m. - 5:00 p.m. E.S.T. (with the exception of holidays).
We do our best to process and ship all orders (not including custom stencils) within 3 business days of receipt, but this processing time is not guaranteed unless the customer has called and requested expedited production and processing (an expedited production fee may apply in addition to expedited shipping fees).
Most times orders are processed and shipped within 3 business days.
Shipping Options - (See
map below for transit times)
Orders will be shipped via UPS Ground, USPS Priority Mail or your choice of UPS 2nd Day/Next Day Air. Please allow 3-10 business days from the time of order for delivery (some orders may take longer depending on manufacturing time and final delivery location). Orders containing our Stencil Adhesive Spray or Ink Cartridges can only be shipped UPS Ground service.
Some custom lettering stencil orders or custom graphic stencil orders may take longer due to the proof signing process. If you place your order online, you will automatically be emailed an order confirmation when we receive your order. When your order ships, you will be emailed a shipping confirmation with a tracking link. This link will allow you to check the location and delivery status/date of your order through UPS or the USPS. If you would like to receive your items sooner than 3-10 business days, please call customer service at 800-334-1776 to discuss alternate shipping options and processing times - an expedited production fee may apply.
Note: If you would like to request overnight or 2nd Day shipping, please call us at 800-334-1776 - *PLEASE NOTE: 2nd Day or Next Day Air is only guaranteed from the time the product departs from our warehouse which can be up to 3 business days (during normal business hours Monday - Friday) from the time the order is placed, with the exception of custom stencils. The customer may call and request expedited production and processing if they need it to go the same day or the next day; however, an expedited production fee may apply in addition to expedited shipping fees.
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**We
encourage ground shipping.**
**We cannot ship Next Day and 2nd Day to P.O. Boxes.**
Shipping
to Alaska, Hawaii, Puerto Rico, APO/FPO Adresses
Orders are sent via US Mail for $15.00 to AK and HI. Puerto
Rico and APO/FPO addresses are charged $8.50. Please allow
two additional days (from ground shipping schedule) for
delivery.
* Depending on the package size and final delivery location we reserve the right to charge additional oversize package fees for any AK or HI order placed.
*Some items will come with a “Oversize Package Charge” even though they qualify for Free Shipping. Since UPS charges us by carton dimension some larger items on certain materials will show this extra oversize charge”
100%
Satisfaction Guaranteed
We are confident that our merchandise is high quality. We
guarantee all products to be free from manufacturing defects.
Should this occur, please call 800-334-1776 ext. 0 and we
will gladly replace the item or refund the cost of them. |
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call
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Return
Policy
Please inspect your package immediately upon receipt. If your stencil
is damaged please let us know so we can send you a replacement. If
you wish to return your damaged stencil, then return the (originally
shipped) damaged stencil within 15 days and you will receive a full
refund. Sales and closeout merchandise are not eligible for returns.
All other returns of unopened (stocked*)products must be returned within 30 days of the order date and are subject
to a 15% restocking and processing charge. If the customer refuses the package and UPS charges Stencil Ease a return fee, then that amount will be deducted in addtiion to the 15% restocking fee. If a product has been used,
no refund will be given. Shipping charges are not refundable except in the case of damaged
merchandise.
*NOTE: If your stencil was a custom
cut or re-sized there are no refunds of any kind. As soon as you
place your custom order, our design team starts working on your custom
stencil. Therefore, there are no returns on custom cut stencils.
If your custom cut stencil is defective in any way, we will promptly
ship you a new one at no charge.
Please call 1-800-334-1776 to receive a Return Merchandise Authorization
number. All returns must be clearly marked with the RMA Number and
returned in their original packaging within 7 business days of receiving
your Return Merchandise Authorization number. Returns of any kind
without a RMA number and not received within 7 business days will
not be accepted. Credit/refunds will be processed within 30 days
of receiving merchandise.
Please reference your name and invoice number so we can refund your
account.
If you will be returning your order, we kindly ask that you follow
these simple instructions.
- Call
800-334-1776 ext. 0 to let us know you will be returning a product.
(Please, have your order number available.)
- All
merchandise must be returned in the same shipping carton or
one of equal size (We do not refund for shipping).
- Ship
the return with a method that can provide you with a proof of
delivery.
- For
stencils: Be sure not to fold, or crush mylar. If the stencils
are returned damaged we may not be able to issue a refund. For
Paint: Be sure to pad paint properly so jars don't break or
open during shipping.
- We
do not refund for used merchandise unless it is defective.
International
Orders
There is a $50.00 minimum for any order shipping outside the USA.
(TOP)
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