Refund policy

Please inspect your package immediately upon receipt. For all returns, you must call 1-800-334-1776 to receive a Return Merchandise Authorization number. All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number. Returns of any kind without a RMA number and not received within 7 business days will not be accepted. Credit/refunds will be processed as quickly as possible after we have received returned merchandise; you will receive an email receipt of your credit/refund.

All returns of unopened (stocked*) products must be returned within 30 days of the order date and are subject to a 15% restocking and processing charge. Please DO NOT refuse your shipment. if you refuse your shipment, then you will be charged a return shipping fee in addition to the 15% restocking fee.

EXCLUSIONS: Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Due to shipping requirements, we cannot accept any returns on any aerosol products. Shipping charges are non-refundable.

DAMAGED MERCHANDISE: If your stencil is damaged you must call us for instructions immediately at 800-334-1776. Do not throw away any of your packaging or merchandise.

* If your stencil was custom cut, re-sized, or if it is a production stencil, there are no refunds. As soon as you place your custom order, our design team starts working on your custom stencil. Therefore, there are no returns on custom cut stencils.

Please reference your name and sales receipt number so we can issue a refund to your account.
If you will be returning your order, we kindly ask that you follow these simple instructions:

Call 800-334-1776 ext. 501 to let us know you will be returning merchandise (within 30 days of purchase). Please, have your sales receipt number available.
All merchandise must be returned in the same shipping carton or one of equal size (We do not refund for shipping).
Include a copy of your sales receipt with a notation of your RMA number inside of the package.
Ship the return with a method that can provide you with a proof of delivery.
Be sure not to fold, or crush mylar stencils. If the stencils are returned damaged we may not be able to issue a refund. Also, be sure to pad paints properly so jars don't break or open during shipping.
Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Shipping charges are non-refundable.
Shipping returns must be shipped to the following address:
Stencil Ease
Attn: Returns
7 Center Road West
Old Saybrook, CT 06475