Shipping Policy

100 % Secure Online Ordering
Our shopping cart uses state of the art technology to ensure your credit card information is secure.
Order Processing and Timing
If you have to have it by a certain date, please call us 860-395-0150, and we will do all we can to get it to you by your required date.  Extra fees may apply.  
Our normal business hours are Monday-Friday, 8:00 a.m. - 7:00 p.m. E.S.T. (with the exception of holidays). Over 90% of our orders are processed and shipped within 3 business days.  We do our best to make this happen; however, it is not guaranteed.  If you absolutely need the order by a certain date please call or email us.  Depending upon the order and our level of business we will try to meet your timing.  If meeting your timing requirements requires us to incur incremental overtime we will sometimes charge an expediting fee which may be in addition to expedited shipping fees.  Most of the time we are able to meet any customer requirement. 
Shipping Options - (See map below for transit times) – NOTE: UPS does not count Saturday or Sunday as a shipping day. Orders will be shipped via UPS Ground, FedEx Ground, USPS Priority Mail or your choice of UPS or FedEx 2nd Day/Next Day Air. Please allow 3-10 business days from the time of order for delivery (some orders may take longer depending on manufacturing time and final delivery location). Orders containing our aerosol products or ink cartridges can only be shipped Ground service. Some custom lettering stencil orders or custom graphic stencil orders may take longer due to the proof signing process.
Shipping Notification:  If you place your order online, you will automatically be emailed an order confirmation when we receive your order. When your order ships, you will be emailed a shipping confirmation with a tracking link. This link will allow you to check the location and delivery status/date of your order through UPS, FedEx or USPS. If you would like to receive your items sooner than 3-10 business days, please call customer service at 800-334-1776 to discuss alternate shipping options and processing times - an expedited production fee may apply.
Shipping and Handling charges
Shipping fees are our largest cost after labor and material.  We work diligently to keep this costs reasonable, but it is a challenge. We have contracts with all three major parcel shippers.For standard shipping we choose the most efficient provider depending upon the size and weight of the package and the shipping location.   For Continental US ( not AL, HI) charges are below.
 Order Total Ground/Mail UPS or FedEx 2nd Day UPS or FedEx Next Day
$0.00-$25.99 $7.00 $18.00 call for quote
$26.00-$39.99 $9.00 $24.00 call for quote
$40.00-$54.99 $11.00 $30.00 call for quote
$55-$75.00 13.00 $36.00 call for quote
$75.00-99.99 FREE $44.00 call for quote
$100.00- unlimited Free The greater of $44 or 35% of the order. call for quote

Shipping charges are based on delivery location being: commercial, residential, rural, extended delivery area or P.O. Box.

**We encourage ground shipping.** **We cannot ship Next Day and 2nd Day to P.O. Boxes.**

Shipping to Alaska, Hawaii, Puerto Rico, APO/FPO Addresses
Orders are sent via US Mail starting at $15.00 to AK and HI (Actual amount is based on the order total). Puerto Rico and APO/FPO addresses start at $12.00. Please allow two additional days (from ground shipping schedule) for delivery.

* Depending on the package size, weight and final delivery location we reserve the right to charge additional oversize package fees or extended delivery zone fees order placed. *Some items will come with a “Oversize Package Charge” even though they qualify for Free Shipping. Since UPS charges us by carton dimension some larger items on certain materials will show this extra oversize charge” In some cases, final delivery price from UPS or FedEx will exceed our published rate for GROUND and 2nd DAY AIR. If this happens, we will contact you by phone or email for permission to charge the additional amount needed to match the published rate. Examples of this would be UPS fuel surcharge amounts and Extended Delivery Area charges.

Finally our pricing algorithm is imperfect.  On average we subisdize our packing and shipping costs.  If you believe that your order is overcharged please ask.  If your shipping costs are not aligned with our costs we will adjust.  

100% Satisfaction Guaranteed. We are confident that our merchandise is high quality. We guarantee all products to be free from manufacturing defects. Should this occur, please call 800-334-1776 ext. 0 and we will gladly replace the item or refund the cost of them.

Note: If you would like to request overnight or 2nd Day shipping, please call us at 800-334-1776 - *PLEASE NOTE: 2nd Day or Next Day Air is only guaranteed from the time the product departs from our warehouse which can be up to 3 business days (during normal business hours Monday - Friday) from the time the order is placed, with the exception of custom stencils. The customer may call and request expedited production and processing if they need it to go the same day or the next day; however, an expedited production fee may apply in addition to expedited shipping fees.

If you have any questions, or need expedited shipping, please contact customer service at 860-395-0150.

International Orders

There is a $50.00 minimum for any order shipping outside the USA. Orders may be shipped by UPS, FedEx or International Priority Mail depending on final delivery address and services available. The shipping charge for any international order covers the transportation costs only. The customer is responsible for paying any additional duties or taxes that may be charged at the port of entry or delivery location.  It is possible in some cases that our website cannot process the shipping charges for a specific location.  Please send an email to service@stencilease.com with the product numbers and quantities of what you want to purchase.  We will respond with the product and shipping cost.

Return Policy

Please inspect your package immediately upon receipt. For all returns, you must call 1-800-334-1776 to receive a Return Merchandise Authorization number. All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number. Returns of any kind without a RMA number and not received within 7 business days will not be accepted. Credit/refunds will be processed as quickly as possible after we have received returned merchandise; you will receive an email receipt of your credit/refund.

All returns of unopened (stocked*) products must be returned within 30 days of the order date and are subject to a 15% restocking and processing charge. Please DO NOT refuse your shipment. if you refuse your shipment, then you will be charged a return shipping fee in addition to the 15% restocking fee. 

EXCLUSIONS: Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Due to shipping requirements, we cannot accept any returns on any aerosol products. Shipping charges are non-refundable.

DAMAGED MERCHANDISE: If your stencil is damaged you must call us for instructions immediately at 800-334-1776. Do not throw away any of your packaging or merchandise.

* If your stencil was custom cut, re-sized, or if it is a production stencil, there are no refunds. As soon as you place your custom order, our design team starts working on your custom stencil. Therefore, there are no returns on custom cut stencils.

Please reference your name and sales receipt number so we can issue a refund to your account.
If you will be returning your order, we kindly ask that you follow these simple instructions:

  1. Call 800-334-1776 ext. 501 to let us know you will be returning merchandise (within 30 days of purchase). Please, have your sales receipt number available.
  2. All merchandise must be returned in the same shipping carton or one of equal size (We do not refund for shipping).
  3. Include a copy of your sales receipt with a notation of your RMA number inside of the package.
  4. Ship the return with a method that can provide you with a proof of delivery.
  5. Be sure not to fold, or crush mylar stencils. If the stencils are returned damaged we may not be able to issue a refund. Also, be sure to pad paints properly so jars don't break or open during shipping.
  6. Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Shipping charges are non-refundable.
  7. Shipping returns must be shipped to the following address:

    Stencil Ease
    Attn: Returns
    7 Center Road West
    Old Saybrook, CT 06475

Business days in transit from Old Saybrook, CT 06475

UPS
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FEDEX
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